Skip to main content
Home

Main navigation

  • Sign In
  • Register

Welcome to Toll Transitions

A comprehensive end-to-end 

relocation service.

The Relocation Process

An overview of the relocation process is below.

Previous Slide Pause Slide Next Slide

Your Relocation

Toll Transitions offers a range of services to help you move to your new location. These include:

  • Organising your removal(s) and storage
  • Booking your travel and temporary accommodation
  • Calculating and arranging payment/reimbursement of your relocation allowances and entitlements

Please refer to the ADF Pay and Conditions Manual (PACMAN) for information about Member benefits when relocating on a Posting in Australia. It is recommended you familiarise yourself with your relocation entitlements and the obligations that go with them.

Pay and Conditions Manual

Watch the Toll Transitions Posting video for an overview of services Toll Transitions provides to Members, as well as information on what to expect during your posting relocation.

Step 1 - Complete your Inventory details Previous Slide Pause Slide Next Slide

Complete Your Inventory

You can create a new inventory online for your household goods and personal effects as well as for vehicles. Alternatively, if you have moved with Toll previously you have the convenience of being able to select your most recent inventory to update for your new move.

Refer to Toll’s Defence Relocation guide for tips to complete your inventory. It’s a useful resource for you to understand the information you need for a successful relocation. 

Defence Relocation Guide

Step 2- Receive Posting Order for Change in Personal Circumstances Previous Slide Pause Slide Next Slide

Receive Posting Order

Toll receives Posting Orders automatically from Defence. Occasionally you may be required to provide a copy for your move if Toll has not received your Posting Order automatically.

If you do not receive an email notification from Toll within 21 days of receiving your posting order, please contact Toll on 1800 819 167 or SMS 0488 855 796.

If your relocation is because of a Change in Personal Circumstances, you will be required to provide Toll Transitions with supporting documentation.

Step 3 - Complete 6 steps for AFR(Application for Relocation) Previous Slide Pause Slide Next Slide

Complete Your AFR

You can complete your Application for Relocation (AFR) online via the Transferee Dashboard on this website. The information you provide in the AFR will allow your Toll Case Manager to process and manage your relocation, including your removals, temporary accommodation, travel and allowances.

MUD Form      Relocation Service Centre

Step 4 - ADF Member is entitled to Travel, Allowances & Accommodation. Previous Slide Pause Slide Next Slide

Travel, Allowances & Accommodation

Toll will coordinate your travel and temporary accommodation arrangements. As an ADF Member, you are also eligible for allowances and entitlements for your new posting or relocation as determined by PACMAN.

Your Toll Case Manager will calculate and arrange payment of applicable relocation allowances, including Temporary Accommodation and Travel allowances, as well as assist with the reimbursement of approved relocation expenses.

 

Step 5 - Defence Housing Australia Previous Slide Pause Slide Next Slide

Defence Housing Australia

Defence Housing Australia's (DHA) primary role is to provide housing and related services to Defence members and their families.

DHA staff will support you throughout your tenancy and can help you with a new range of property management services including finding and securing a new DHA property, maintenance and inspections. DHA also administers Rent Allowance for members living in private rental properties.

To help make DHA accessible to members they offer a range of Online Services, 24/7, all at a time and place convenient to you. Contact DHA on 139 342 or visit DHA's website for more information.

DHA Website

 

Step 6 - Final step for Relocation confirmation Previous Slide Pause Slide Next Slide

Relocation Confirmation

Once your Toll Case Manager has finalised your relocation schedule, bookings and entitlements you will receive an Original Move Plan Letter (OMPL). Should your relocation details change you will receive an updated Move Plan Letter (MPL). The letter will include details of your:

  • Travel bookings
  • Temporary Accommodation arrangements
  • Removals uplift and delivery of your furniture and personal effects, as well as vehicles
  • Allowance(s)

Home page content

Submitted by tolladmin on Sun, 04/12/2020 - 21:05
Read more about Home page content

Welcome to Toll Transitions

A comprehensive end-to-end 

relocation service.

Subscribe to

If you have any questions or need assistance call Toll Transitions on Freecall 1800 819 167 or SMS on 0488 855 796

How to report suspicious communications or activity received via SMS
Where you have contacted Toll via an SMS in relation to an enquiry with your relocation, you may receive a response from Toll via SMS. We may SMS you regarding your uplift and delivery activities, you may be asked to respond.
Toll will never send links to you via SMS unless requested by you.
If you believe that you have received an SMS relating to your relocation that is not from Toll Transitions, please call 1800 819 167

 

 

Copyright© Toll Transitions. All Rights Reserved Low bandwidth version  Privacy policy

Privacy policy

Toll Transitions collects your personal information ('Information') as a customer or potential customer for the primary purpose of establishing and maintaining records in order to conduct business with you currently and in the future. Personal information is principally held in electronic databases maintained within Toll Transition's computer network. We use a range of security processes to protect the confidentiality and security of personal information held. Toll Transitions may disclose your Information to organisations that provide goods or services to Toll Transitions where such information is related to the primary purpose for which your Information is used. This includes disclosures to related bodies corporate, and to statutory entities authorised to have access to the Information. If you do not provide us with Information as requested from time to time, we may not be able to efficiently conduct business with you. Toll's Personal Information Management Statement is available on its website at http://www.tollgroup.com/privacy-policy.

 

Toll Transitions, a division of Toll Transport Pty. Ltd. ABN 31 006 604 19