Submitted by tolladmin on Sun, 04/12/2020 - 21:05

Welcome to Toll Transitions

A comprehensive end-to-end 

relocation service.

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Welcome to Toll Transitions. A comprehensive end-to-end relocation service.
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Your Relocation

Toll Transitions offers a range of services to help you to move to your new Location.

  • Arranging your removal(s) and storage.
  • Booking your travel and temporary accommodation.
  • Calculating and arranging payments/reimbursement of your relocation allowances and entitlements.

Please refer to the ADF Pay and Conditions Manual(PACMAN) to familiarise yourself with your relocation entitlements.

Pay and Conditions Manual


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Start - Beginning of your Relocation process
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Complete Inventory

You can enter your inventory online to make sure not to miss any of your items during relocation. Hassle free experience allows you to create New Inventory and customize your previously created inventory with minimal time. Also, if you have moved with Toll previously you will have the convenience of being able to access your most recent household goods and personal effects inventory and can update and edit it for your new move.

Please refer to the Defence Relocation guide for more details.

Defence Relocation Guide


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Step 1 - Complete your Inventory details
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Receive Posting Order

Toll Transitions receives Posting Orders automatically from Defence. However from time to time, we may not have received it and you may be required to provide a copy for your move.

If your relocation is as a result of a Change in Personal Circumstances, you will be required to provide Toll Transitions with supporting documentation.


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Step 2- Receive Posting Order for Change in Personal Circumstances
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Complete AFR

You can complete your Application for Relocation(AFR) online via the Relocation section of the Toll Transitions Transferee website. The information you provide in the AFR will allow your Case Manager to process and manage your relocation, including; removal, temporary accommodation, travel and allowances.

You can download & view the documents using the links.

AFR Form       MUD Form      Relocation Service Center


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Step 3 - Complete 6 steps for AFR(Application for Relocation)
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Travel, Allowances & Accommodation

As an ADF Member, you and your family are entitled to a number of allowances and entitlements as a result of a new posting or relocation.

Toll Transitions will calculate all the allowances applicable for your relocation including Temporary Accommodation and Travel allowances and also co-ordinate your travel and temporary accommodation and facilitate reimbursement of any relocation entitlements.

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Step 4 - ADF Member is entitled to Travel, Allowances & Accommodation.
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Defence Housing Australia

Defence Housing Australia's(DHA) primary role is to provide housing and related services to Defence members and their families like finding and securing a new DHA property, maintenance and inspections. DHA also administers Rent Allowance for members living in private rental properties. To help make DHA accessible to members they offer a range of Online Services, 24/7, all at a time and place convenient to you.

Contact DHA on 139 342 or visit DHA's website for more information.

DHA Website

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Step 5 - Defence Housing Australia
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Relocation Confirmation

Before your move Toll Transitions will provide you with a Movement Plan Letter(MPL) which will include details pertaining to your:

  • Travel bookings
  • Temporary Accommodation arrangements.
  • Uplift and delivery of your furniture and personal effects.
  • Allowance(s)
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Step 6 - Final step for Relocation confirmation